Store Policy

Store Policy for Pretty W Motion

Thank you for choosing Pretty W Motion for your clothing needs. To ensure a pleasant shopping experience for all our customers, please take note of the following store policies:

  1. Returns and Exchanges:

    • We accept returns and exchanges within 7 business days of the purchase date.
    • Items must be in their original condition, unworn, unwashed, and with tags attached.
    • Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
    • Refunds will be issued in the original form of payment.
    • For exchanges, if the requested item is unavailable, store credit will be provided.
    • Final sale items are not eligible for return or exchange unless they arrive damaged or defective.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within 2 days of receiving your order.
    • Provide details and, if possible, attach photos of the damaged or defective item.
    • We will assess the situation and provide a replacement or refund accordingly.

  3. Shipping:

    • We strive to process and ship orders within 1-3 business days of purchase.
    • Shipping costs are calculated at checkout and may vary depending on the shipping destination and chosen shipping method.
    • Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery due to incorrect addresses provided by the customer.

  4. International Orders:

    • International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
    • Customers are responsible for any customs duties or taxes imposed on international shipments. Pretty W Motion is not responsible for any additional charges incurred.

  5. Customer Service:

    • Our customer service team is available to assist you with any inquiries or concerns.
    • Please feel free to contact us via email at [email protected] or through our website's contact form.
    • We strive to respond to all inquiries within 1-2 business days.

  6. Privacy Policy:

    • We respect your privacy and are committed to protecting your personal information.
    • Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

By shopping with Pretty W Motion, you agree to abide by these store policies. We appreciate your support and hope you enjoy your shopping experience with us!